Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.
We will cancel your order. You just call us or write on [email protected]. You just provide all your order details.
Please call us on +91 88088 01110 (Mon – Fri – 9 am to 6 pm), and we will help you in cancelling the order.
**Blue Mercury reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.
Note – Orders can be only cancelled till the status is “Ready to Ship”.